Privacy Policy
Hostiva 360 ("Hostiva360", "we", "our", or "us") operates the Hostiva360 Resort Management App and related services.
This Privacy Policy explains how we collect, use, store, protect, and disclose information when you use the Hostiva360 application and services.
By using Hostiva360, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how the application is used, Hostiva360 may collect or process the following information:
Account Information
When an authorized user creates or uses an account, we may collect:
- Name
- Email address
- Phone number
- Login credentials or authentication information
- Organization/resort information
- User role and account permissions
Guest and Customer Information
Resorts using Hostiva360 may enter information about their guests or customers, including:
- Guest/customer name
- Phone number
- Email address
- Booking details
- Check-in and check-out information
- Number of guests
- Room information
- Customer requests and notes
This information is provided and managed by the resort or business using Hostiva360.
Booking and Operational Information
The application may process information related to:
- Room bookings
- Room availability
- Booking status
- Leads and enquiries
- Guest services
- Restaurant/food orders
- Housekeeping and cleaning tasks
- Additional services
- Payment status
- Operational records
- Reports and business information
Payment Information
Hostiva360 may process payment-related information required to manage bookings and payment status. Where payments are processed through third-party payment providers, such as payment gateways selected by the resort, payment processing may be handled directly by those providers according to their own privacy policies and terms.
Hostiva360 does not intentionally store complete card numbers, CVV numbers, UPI PINs, banking passwords, or other sensitive payment credentials.
Device and Technical Information
When you use the application, certain technical information may be processed to operate and secure the service, such as:
- Device type
- Operating system
- Application version
- IP address
- Login/session information
- Error and diagnostic information
We only collect technical information that is necessary for providing, maintaining, securing, and improving the service.
2. How We Use Information
We use information to:
- Provide and operate Hostiva360 services
- Manage user accounts and access permissions
- Manage bookings and room availability
- Manage guest and customer information
- Manage leads and enquiries
- Support restaurant and additional service operations
- Manage housekeeping and operational tasks
- Track payment status
- Generate business and operational reports
- Send important service notifications
- Provide customer and technical support
- Maintain application security
- Detect and prevent unauthorized access, fraud, or misuse
- Troubleshoot technical problems
- Improve the functionality and reliability of Hostiva360
- Comply with applicable legal and regulatory requirements
We do not sell personal information to third parties.
3. Information Sharing
Hostiva360 may share or provide access to information only when necessary to provide the service or comply with legal requirements. Information may be shared with:
Service Providers
We may use trusted third-party service providers for services such as:
- Cloud hosting
- Database infrastructure
- Authentication
- Payment processing
- Notifications and messaging
- Application monitoring and security
These providers may process information on our behalf and are expected to protect the information appropriately.
Resorts and Businesses
Hostiva360 is a business management platform. Information entered by a resort or business is available to authorized users of that organization according to their account permissions. For example, a resort may use Hostiva360 to manage its own guest, booking, payment-status, and operational information.
Legal Requirements
We may disclose information when required by applicable law, regulation, legal process, court order, or lawful governmental request.
4. Data Security
We take reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, or destruction. These measures may include:
- Secure authentication
- Access controls
- Role-based permissions
- Encryption of data during transmission
- Secure server infrastructure
- Monitoring and security controls
- Regular software maintenance and security updates
However, no internet-based system can be guaranteed to be completely secure.
5. Data Retention
We retain information only for as long as reasonably necessary to:
- Provide Hostiva360 services
- Maintain business and operational records
- Meet contractual obligations
- Resolve disputes
- Maintain security
- Comply with applicable legal, accounting, or regulatory requirements
When information is no longer required, we may delete or anonymize it in accordance with our data retention practices and applicable law.
6. Account and Data Deletion
Users may request deletion of their Hostiva360 account and associated personal information by contacting us using the details provided below.
Where an account deletion request is made, we will review the request and delete eligible personal information associated with the account, subject to information that we are legally required or otherwise permitted to retain.
Business customers may also need to contact their respective resort or organization administrator regarding information maintained by that organization.
For account and data deletion requests, contact: Email: admin@hostiva360.com
7. Children's Privacy
Hostiva360 is a business and resort management application and is not specifically directed toward children. We do not knowingly collect personal information directly from children for purposes unrelated to the services provided.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.
8. Third-Party Services
Hostiva360 may integrate with third-party services to provide certain functionality. These services may have their own privacy policies and terms of service. We recommend reviewing the privacy policies of any third-party service used through Hostiva360.
Examples may include payment providers, communication services, cloud infrastructure providers, and other services selected by the resort or organization.
9. Notifications and Communications
Hostiva360 may send service-related communications such as:
- Booking notifications
- Account notifications
- Operational notifications
- Payment-status notifications
- Security alerts
- Important service updates
Marketing communications, where applicable, will be handled in accordance with applicable law and user preferences.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices. The updated version will be published on this page with a revised Last Updated date.
We encourage users to review this page periodically.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact us:
Hostiva 360
2723, Tower 2, 7th Floor, Hi-Lite Business Park, Kozhikode - 673014, Kerala, India
Email: admin@hostiva360.com
Phone: +91 9446897304